Ceremonias Isabell

Thank you for choosing Ceremonías Isabell. By placing an order with us, you acknowledge and agree to the policy outlined below:

No Returns

All sales are final. We do not accept returns, refunds, cancellations, or order modifications once an order has been placed.

Exchanges

We understand that an exchange may occasionally be necessary. Exchanges may be considered only under the following conditions:

• A request for exchange must be submitted within three (3) calendar days from the date the order is marked as delivered.

• The product must be unused, unworn, unwashed, free of damage, odors, or alterations, and returned in its original packaging and condition.

• Exchange approval is subject to inspection and verification by Ceremonías Isabell upon receipt of the item.

• Ceremonías Isabell reserves the right to deny an exchange request that does not meet the above conditions.

Shipping Responsibility

• All shipping costs associated with an exchange are the sole responsibility of the client.

• Original shipping charges are non-refundable.

• We are not responsible for packages lost or damaged during return shipment. We recommend using a tracked and insured shipping service.

Custom & Special Orders

Custom-made, altered, personalized, or made-to-order items are not eligible for exchange under any circumstances.

Defective or Incorrect Items

In the rare event an item arrives damaged or incorrect, the client must notify us within 48 hours of delivery with photo documentation. Failure to notify within this timeframe may void eligibility for review.

Agreement to Terms

By completing a purchase, the client confirms acceptance and understanding of this policy. Ceremonías Isabell reserves the right to modify or update this policy at any time without prior notice.